43% of enterprises said billing had a strong or moderate influence on their loyalty to their service provider, and 10% will drop a service provider over billing problems.

- ACCENTURE 2008 SURVEY

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Make it easy: effective enterprise CEM starts with the basics.

AS SERVICE COMPLEXITY GROWS, TELCOS NEED A BASIC FOUNDATION.

One of the great ironies of the digital transformation age is that the billing relationship with customers is one key advantage telcos have over OTT players, and yet billing is still an issue that many still struggle with, especially with B2B customers.

TELCOS NEED A BETTER UNDERSTANDING OF JUST WHAT THE PROBLEM IS.

*REQUIRED FIELDS